Privacy Policy

Last Updated: 25 February 2026

1. Introduction

Sunway Safaris respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use our website www.sunway-safaris.com

By using our website, you consent to the practices described in this Policy.

2. Responsible Party

The responsible party for your personal information is:

Sunway Safaris
CK1994/039217/23
Portion 1 of 97 Lachlan Road, Glenferness, Johannesburg, South Africa

Email: sunway@icon.co.za
Telephone: +27 (0) 11 465 4905

3. What Personal Information We Collect

We may collect and process the following categories of personal information:

3.1 Information You Provide Directly

Full name
Email address
Telephone number
Country of residence
Travel preferences
Enquiry details
Information submitted via contact forms
Information submitted when subscribing to newsletters

3.2 Information Collected Automatically

IP address
Browser type and version
Device type
Pages visited
Date and time of access
Referral source

3.3 Booking Related Data

If you proceed to make a booking, additional personal data will be collected under your separate Booking Terms and Conditions. (PLEASE LINK TO BOOKING TERMS AND CONDITIONS)

4. Purpose of Processing

We process your personal information for lawful and legitimate purposes, including:
Responding to enquiries
Providing travel quotations
Managing newsletter subscriptions
Improving website performance
Conducting analytics
Complying with legal obligations
Marketing our services where consent has been provided
We will not process your personal information for any purpose incompatible with the above without obtaining further consent.

5. Lawful Basis for Processing

We process personal information where:

You have provided consent
Processing is necessary to take steps prior to entering into a contract
Processing is necessary for the performance of a contract
Processing is required by law
Processing is necessary for our legitimate business interests

6. Sharing of Personal Information

We may share your personal information with:

IT service providers
Website hosting providers
Marketing platforms
Payment service providers
Regulatory or government authorities where required by law
We require all third parties to respect the confidentiality and security of your personal information.
We do not sell personal information.

7. International Transfers

Your personal information may be stored or processed outside South Africa if our service providers operate internationally.

Where this occurs, we ensure that appropriate safeguards are in place in accordance with POPIA.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory or contractual obligations.

9. Security Measures

We implement appropriate technical and organisational measures to safeguard personal information against:

Loss
Unauthorised access
Disclosure
Alteration
Destruction
However, no internet transmission is completely secure.

10. Your Rights Under POPIA

In terms of the Protection of Personal Information Act, you have the right to:

Access your personal information
Request correction or updating
Request deletion where applicable
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator
Contact details of the Information Regulator (South Africa):
- Website: https://www.justice.gov.za/inforeg
- Email: inforeg@justice.gov.za

11. Direct Marketing

We will only send marketing communications if:

You have opted in, or
You are an existing customer and have not opted out
You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.